Plans

Strategy

Streamline workflows and accelerate business growth with a customised tech roadmap.

Reporting

Level of reporting provided

Basic

Advanced

Custom

Roadmap

Plans for upcoming technology projects to support business goals.

Annual Review

Quarterly Review

Client Portal Access

Provides the ability to manage your LeftBrain account and oversee your workplace technology environment.

1 User £25 Per additional user

3 User £25 Per additional user

5 User £25 Per additional user

Dedicated Account Manager

A dedicated account manager is assigned to the client providing a single point of contact for all the client's needs, ensuring personalised service and effective communication.

Virtual IT Manager

A dedicated IT manager will oversee IT operations, ensure efficient use of IT resources, provide documentation, and guide the internal support team.

Virtual CTO

A dedicated Virtual CTO will provide strategic technology planning and guidance to align technology initiatives with business goals.

Strategy Meetings

Frequency of strategy meetings to review system performance and plan future developments.

Annual

Quarterly

Monthly and/or upon request

Project Management

Project management services are included for key projects.

Not included as part of the plan; will incur an additional cost for projects

Included up to 3 projects/year

Included up to 5 projects/year

Initial Company Onboarding

Thorough onboarding of the company, including setup of administrative control, system audits, and transfer of necessary credentials.

Documentation

Creating and maintaining comprehensive documentation of systems, processes, and infrastructure.

Security

Keep your systems protected, scalable and compliant with industry standards.

Governance, Risk and Compliance Services:

Internal Technology Risk Register

Track and mitigate workplace technology risks with our simple, effective internal tech risk register.

Cyber Essentials Governance and Compliance

Ongoing governance and compliance management to ensure your organisation continuously meets the Cyber Essentials standard.

ISO 27001 Governance, Risk and Compliance

Guiding you through the complexities of security governance, risk management, and compliance, ensuring your business navigates information security challenges with confidence and meets regulatory standards.

ISMS Maintenance

Maintain and continuously improve your ISO 27001 aligned Information Security Management System (ISMS).

Security Operations:

Firewall Management

Firewall management to protect network and devices.

Configuration Management

Benchmarking, configuration tracking and change management for devices and services.

Threat Intelligence

Stay ahead of emerging threats with actionable intelligence tailored to your business.

Advanced Security Add-Ons

Support for bespoke security architecture, or advanced security platforms.

Security Operations Centre (SOC)

Continuous monitoring, real-time alerts, expert analysis, and rapid response to keep your systems secure.

Incident Response

Crisis management to swiftly contain, mitigate, and recover from security incidents.

Device & Access Management:

Multi-Factor Authentication

Implementing MFA where possible for enhanced security.

Basic Device Posture Management

Foundational hygiene measures implemented across your devices.

Advanced Device Posture Management

Advanced device posture management to ensure devices comply with security policies.

Application Deployment Management

Managing application deployment including company app catalogue and automated patching.

Conditional Access & Shadow IT Management

Ensuring only trusted devices access company resources.

Bring Your Own Device Controls (BYOD)

Ensuring BYOD devices can access email and other resources securely and in line with company policy.

Initial Company Onboarding

Thorough onboarding of the company, including setup of administrative control, system audits, and transfer of necessary credentials.

Documentation

Creating and maintaining comprehensive documentation of systems, processes, and infrastructure.

Infrastructure

Guarantee that your devices, networks and cloud environments are dependable.

Office Network Support

Maintenance, and troubleshooting of the office’s network infrastructure.

Office Network Monitoring

Detect, diagnose, and resolve potential issues promptly, ensuring consistent network performance.

Office Network Alerting

Real-time notifications and alerts for any network anomalies or issues, enabling prompt remediation and minimise downtime.

In-house NAS Management

In-house NAS management is included for up to two devices.

High Performance Network/Storage Management

High performance network and storage management is included.

Back End System Ownership

Overseeing the configuration, maintenance, optimisation, and troubleshooting of critical infrastructure components to ensure reliable, secure, and efficient operation of all backend technologies. Examples include, UniFi Networks and Mobile Device Management (MDM’s).

User-facing System Ownership

Managing and supporting devices and other user-facing systems. Examples include: Google Workspace, meeting rooms, MDM self service.

Onsite Response Time

Onsite support response times will adhere to the selected plan. Time begins from the moment of receiving the notification from the client or when an internal notification is generated. If LeftBrain breaches the SLA, an amount equal to 80% of the client’s infrastructure fee for that month will be applied as a credit to the client’s account.

N/A

4 hours

2 hours

Initial Company Onboarding

Thorough onboarding of the company, including setup of administrative control, system audits, and transfer of necessary credentials.

Documentation

Creating and maintaining comprehensive documentation of systems, processes, and infrastructure.

Helpdesk

Access timely, friendly tech support and reactive troubleshooting.

Foundation

Grow

Scale

Reactive troubleshooting

LeftBrain will provide reactive troubleshooting and support for the client’s users in connection with any of the facilities defined in this scope of work.

How do I… questions

Provide your team with quick and efficient assistance for everyday tasks and software usage queries.

Multi-channel Communication

Communicate on your own terms, using chat via our desktop app, email or phone.

Self Service Scheduling

Self service scheduling will be available to all client’s users through LeftBrain desktop app.

Onsite Response

Dedicated onsite engineer responses are provided according to the selected plan and are available only to the client’s London office.

At LeftBrain’s discretion

On Request

Remote Guidance Support

Provides remote oversight to guide the client’s onsite staff through technical tasks without direct physical intervention.

VIP Users

A percentage of the client’s users can be designated as VIP users, such as senior leaders and key team members, who will receive priority support, jump the queue for faster assistance, and benefit from enhanced flexibility and personalised care to ensure their technology needs are promptly met.

1 User

10% of users

20% of users

Automated User Onboarding

Onboarding services for new users, including account setup and device configuration. Provided a minimum of 3 working days' notice for new user start dates. Shorter notice will be accommodated on best efforts.

Automated User Offboarding

Managing the process for departing users, including disabling access and handling sensitive data. No minimum notice period required.

Manual Onboarding

Manual Onboarding services for new users, including account setup and device configuration. Provided a minimum of 5 days' notice for new user start dates. Shorter notice will be accommodated on best efforts.

£25.00 Per Onboarding

£25.00 per Onboarding

Manual Offboarding

Manual Offboarding services for departing users will be provided at an additional per user cost. Provided a minimum of 1 working days' notice for new user leaving dates. Shorter notice will be accommodated on best efforts.

£15.00 Per Offboarding

Apple Mac Repair Facilitation

Facilitation between the client’s users, couriers, and Apple Authorised Service Providers to manage the quoting and invoicing of repairs, including the collection and return of devices to the client’s office or home address via courier. Courier fees will be billed to the client without any additional margin.

£25.00 per incident

Initial Company Onboarding

Thorough onboarding of the company, including setup of administrative control, system audits, and transfer of necessary credentials.

Documentation

Creating and maintaining comprehensive documentation of systems, processes, and infrastructure.

Onsite

Schedule regular onsite visits for personalised one-on-one technical support.

Regular Onsite Health Check

Scheduled checkups on shared workplace facilities and core infrastructure.

Twice a year

Quarterly

Monthly

Tech Surgery

2-hourly on-site visits, during which users receive one-on-one sessions for dedicated technical support, advice, training, and hands-on assistance with devices or software.

Quarterly

Monthly

Initial Company Onboarding

Thorough onboarding of the company, including setup of administrative control, system audits, and transfer of necessary credentials.

Documentation

Creating and maintaining comprehensive documentation of systems, processes, and infrastructure.

Build Your Bespoke Internal Technology Plan

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